Pontus R2R Loaner

Discussion in 'Closed Loaners' started by sphinxvc, Jun 8, 2017.

Thread Status:
Not open for further replies.
  1. Torq

    Torq MOT: Headphone.com

    Pyrate
    Joined:
    Jan 15, 2016
    Likes Received:
    8,193
    Trophy Points:
    113
    Location:
    Seattle, WA
    Since the update hasn't made it here yet ...

    The Pontus unit has made it to @Hands. However, at some point between me removing it from my system and it being installed in @Hands' the unit failed. So things will be stalled until that is resolved.

    Mentioning this now since I'm going to be gone for a while and I didn't want the track to get lost.
     
  2. alvin1118

    alvin1118 MOT - VINSHINE AUDIO

    Joined:
    Aug 31, 2016
    Likes Received:
    196
    Trophy Points:
    33
    Yep. It's likely a power supply unit failure. A new power supply unit will be shipped to @Hands to replace.

    Fortunately, Pontus is modular design, power supply unit can be replaced easily, no soldering required.

    I shall update this thread once the PSU is shipped via DHL. It should happen within these two days.
     
  3. msommers

    msommers High on Epipens

    Pyrate
    Joined:
    Nov 6, 2016
    Likes Received:
    2,750
    Trophy Points:
    113
    Location:
    Calgary, Alberta
    Home Page:
    Given this has happened and Alvin is active here - how is a typical warranty situation like handled? Do you cover warranty shipping back or send out user-replaceable parts like this power supply for the customer to install?
     
  4. alvin1118

    alvin1118 MOT - VINSHINE AUDIO

    Joined:
    Aug 31, 2016
    Likes Received:
    196
    Trophy Points:
    33
    Hi @msommers ,

    We cover full/partial shipping in the event of defect(s). For user replaceable parts, we'll first seek consent whether the user is comfortable to replace the part him/herself. Once green light, we will send the part for repair via DHL/Fedex. In general, the repair is pretty simple and straight forward, more people should be able to do it easily.

    Here's our warranty policy for DENARIPS products:
    [​IMG]
     
  5. msommers

    msommers High on Epipens

    Pyrate
    Joined:
    Nov 6, 2016
    Likes Received:
    2,750
    Trophy Points:
    113
    Location:
    Calgary, Alberta
    Home Page:
    @alvin1118 Thanks for outlining this, that's very helpful!
     
  6. alvin1118

    alvin1118 MOT - VINSHINE AUDIO

    Joined:
    Aug 31, 2016
    Likes Received:
    196
    Trophy Points:
    33
    Update: Pontus is fixed by @Hands this morning (probably evening in the US).

    @Hands replaced the power supply unit, and the Pontus rose again. He did it all by himself before i send the instruction guide, guess he's a good hands on guy !

    Bravo! :)
     
  7. Hands

    Hands Overzealous Auto Flusher - Measurbator

    Staff Member Pyrate MZR
    Joined:
    Sep 27, 2015
    Likes Received:
    12,285
    Trophy Points:
    113
    Location:
    Colorado
    Home Page:
    How much are we insuring this for through shipper? What is SBAF covering, if anything?

    @Vansen @sphinxvc
     
    Last edited: Sep 18, 2017
  8. alvin1118

    alvin1118 MOT - VINSHINE AUDIO

    Joined:
    Aug 31, 2016
    Likes Received:
    196
    Trophy Points:
    33
    @Hands sending the Pontus to the next in the queue ? May i ask how was the Pontus sound to you, objectively?
     
  9. Hands

    Hands Overzealous Auto Flusher - Measurbator

    Staff Member Pyrate MZR
    Joined:
    Sep 27, 2015
    Likes Received:
    12,285
    Trophy Points:
    113
    Location:
    Colorado
    Home Page:
    I do not think it sounds good.
     
  10. alvin1118

    alvin1118 MOT - VINSHINE AUDIO

    Joined:
    Aug 31, 2016
    Likes Received:
    196
    Trophy Points:
    33
    Ops that's short and !sweet. Sound is subjective, shall we hand this over to the next person if you guys like to continue the tour, still ?
     
  11. Hands

    Hands Overzealous Auto Flusher - Measurbator

    Staff Member Pyrate MZR
    Joined:
    Sep 27, 2015
    Likes Received:
    12,285
    Trophy Points:
    113
    Location:
    Colorado
    Home Page:
    It's already on its way to the next guy.
     
  12. alvin1118

    alvin1118 MOT - VINSHINE AUDIO

    Joined:
    Aug 31, 2016
    Likes Received:
    196
    Trophy Points:
    33
    Okay @Hands, I read the impression thread and learn that there is doubt whether the Pontus is performing its best after the power supply unit replacement.
    I've decided to withdraw the loaner program, @blubliss, enjoy your time with Pontus & happy listening! I'm checking with @sphinxvc on the withdrawal.
     
  13. Hands

    Hands Overzealous Auto Flusher - Measurbator

    Staff Member Pyrate MZR
    Joined:
    Sep 27, 2015
    Likes Received:
    12,285
    Trophy Points:
    113
    Location:
    Colorado
    Home Page:
    No, my guess is it is performing as expected, but am not absolutely ruling out a problem with the unit. We often get the, "If it sounds bad, it might be broken" excuse, and 99% of the time there is nothing technically wrong. I only wrote that as a preemptive disclaimer.

    Obviously if it were determined there were other faults in that Pontus unit, I would be happy to re-test it. But that hasn't always gone well for other products...
     
    Last edited: Sep 18, 2017
  14. jexby

    jexby Posole Prince

    Staff Member Pyrate Contributor
    Joined:
    Sep 28, 2015
    Likes Received:
    8,145
    Trophy Points:
    113
    Location:
    Exit stage left....
    This.
    should be how every (underwhelming) review/Impression starts out.

    the inverse would be:
    "I do think it sounds great!"
    or
    "this does give me an audio boner!"

    less is more. (sometimes)
     
  15. purr1n

    purr1n Desire for betterer is endless.

    Staff Member Pyrate BWC
    Joined:
    Sep 24, 2015
    Likes Received:
    89,778
    Trophy Points:
    113
    Location:
    Padre Island CC TX
    @Hands: how was the Ares? Seems some radio silence from the regulars.
     
  16. Hands

    Hands Overzealous Auto Flusher - Measurbator

    Staff Member Pyrate MZR
    Joined:
    Sep 27, 2015
    Likes Received:
    12,285
    Trophy Points:
    113
    Location:
    Colorado
    Home Page:
    I didn't sign up for that one. Wanted to go for the fancier one.
     
  17. purr1n

    purr1n Desire for betterer is endless.

    Staff Member Pyrate BWC
    Joined:
    Sep 24, 2015
    Likes Received:
    89,778
    Trophy Points:
    113
    Location:
    Padre Island CC TX
  18. Vansen

    Vansen Gear Master (retiring)

    Staff Member Pyrate
    Joined:
    Nov 19, 2016
    Likes Received:
    3,893
    Trophy Points:
    93
    Location:
    Seattle
    I am the one you want to check with. Contact me and we'll arrange to have them returned.
     
  19. Clemmaster

    Clemmaster Friend

    Pyrate Contributor
    Joined:
    Sep 28, 2015
    Likes Received:
    3,268
    Trophy Points:
    113
  20. blubliss

    blubliss Friend

    Pyrate
    Joined:
    Oct 4, 2015
    Likes Received:
    128
    Trophy Points:
    33
    Location:
    Los Angeles, CA
    I should have the unit around Thursday. Let me know what to do with it. Maybe I can listen a little...
     
Thread Status:
Not open for further replies.

Share This Page