Today my son (22) received his first order from Schiit, a Modi 3. Unfortunately the Modi 3 labeled box contained a Sys complete with a Sys manual. A quick email and photo to Schiit yielded a return label within 20 minutes. Loaned my boy a D10 to use while awaiting his replacement shipment since he had just upgraded his sound card. Crisis averted. Any company can have shipping mistakes, the correction of any mistakes is the true measure of customer service. So thank you Schiit, great service keeps customers loyal.