The Mike Moffat (#2 at Schiit) Blog

Discussion in 'Schiit' started by baldr, Dec 15, 2016.

  1. ThePianoMan

    ThePianoMan Almost "Made"

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    Yup! It wont be exact so there may be some weird notes and I've no idea how transparent Jrivers pitch shifting program is, but it should at least give a taste. I'll check it out today.

    Its actually pretty difficult to find implementations of pitch or synth sofwares that allow you to dynamically retune to a particular note, instead of cents or detunungs of A4. Resulted in an enormous amount of extra leg work for me during the project.
     
  2. Larry Megugorac

    Larry Megugorac Craps on Marv on HF to impress Head-Fiers

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    I'm sure many of us here on this thread really appreciate your efforts & input on this matter and look forward to reading more on this fascinating topic!
     
  3. gixxerwimp

    gixxerwimp Professional tricycle rider

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    I'm on the verge of pulling the trigger on Eitr/Mimby and am wondering the same thing. Technically, Mimby is over $200, so if @baldr's statement is taken literally this new USB solution will not impact it. It would just be a bit disappointing to spend $430 if an almost-as-good option for less than $300 came out a few months later (granted, Eitr has the advantage of being usable with any USB DAC should one upgrade in the future).

    There are the two opposing arguments of "there's always something better coming along so buy what you want now" and "good things come to those who wait". Which one wins out in this case? Guess only hindsight will tell, unless someone is willing to drop a few bread crumbs.
     
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  4. baldr

    baldr Schiit-sterer

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    Firing customers – it all started back at Theta Digital back in the 1980’s and was an unusual, in fact almost non existent occurrence back then - “The customer is always right”. Theta had a receptionist/customer service lady back then who was genuinely nice. (In that era, all biz was transacted by phone.) There was no way to conceal yourself completely from those you interacted with such as email or anonymous fora as we have today.

    From time to time Azita (that was her name) would be reduced to tears when dealing with one dealer in particular, and occasional end users. I felt that there were not enough dollars per hour to pay anyone who considered it their right to be nasty enough to bring our Theta ladies to tears. (It was a different world back then.) It turned out that it was one dealer and about three or four customers were disrupting Theta’s business; a nasty client experience has a productivity hangover which persists after the fact. In all fairness, there were customers who could not deal with problems that were genuinely Theta’s fault without ire and dyspepsia, but in those cases it is up to us to make it right. It is just there were so many cases which were NOT our problem. We were NOT shrinks – that should have been the dealer’s responsibility. That is the only thing I miss about dealers from the Theta era.

    So I had one dealer I had to fire and several end users to fire along the way – the customers were all refunded in full (sometimes way in after the fact of purchase), bypassing the dealers if necessary, and all equipment (including demos) was repurchased from the one dealer I had to get rid of. Guess what! Life at the Theta shop became much better for everyone. I made firing Theta customers who were problems policy and factory life greatly improved. This was the genus of practice at Schiit today.

    This was before I realized I was dealing with Pareto’s principle. The 80/20 law. 20% of the clients are 80% of the customer service. The principle is also extensible; 4% are 96%, and 0.8% is 99.2%. It is the 0.8 percent who are the big burden – not just for us but for all other clients as well. It does consume resources which can ultimately affect prices. There are a very few who will never be happy and transfer that responsibility to their wives, their dwindling friends, or at the end of the road to customer service. Thank God such clients are rare.

    There are other situations which do result in high customer service burden. They tend to occur at the lower end of the spectrum. The only Schiit product which approaches this level would be the Fulla. This is a product which tends to attract newer users who may be have no real idea of what to expect in a high-end product. They enter our market with notions that are not based on prior experience with higher end products. They may lack experience in how to acquire the other proper components of the system. Some come in believing in audio fairy tales with expectations which match. In this case, we cannot be a school, but we can recommend meets and similar places to hang out if this is indeed an important avocation for them.

    I write this not to sound harsh, but as an explanation of how I want to treat the 99.4 per cent of users and do the maximum for them. It I a hobby and should be fun. If it is fun for us, it will be more fun for you. And now for a tip – if you are thinking about getting an Yggy, you have about a 12 hour window to take advantage of a great time to buy.
     
  5. rlow

    rlow A happy woofer

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    Umm....whaaa?? Moar info please!\/
     
    Last edited: Jan 15, 2018
  6. jexby

    jexby Loves propane and propane accessories

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    why would we need moar info? if you want a multibit Yggy which slaughters the industry price vs. performance ratio,
    put Yggy in your cart and buy now.

    if you want an Yggy after it returns to delta sigma chips, with a switching power supply, singled ended outputs only, with no USB GenV input and sea foam green aluminum foil casing tomorrow- well, buy then. ;):D:p
     
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  7. SnowPuppy

    SnowPuppy Acquaintance

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    I am about 3-4 weeks from getting a Yggy.
     
  8. captkirk

    captkirk Khan's BFF

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    I think that’s all we’re going to get.

    I think an upgrade is on the horizon, coupled with a price increase on the new Yggy. So if you buy now, then perform upgrade, you’d probably come out ahead.

    Just a guess.
     
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  9. rlow

    rlow A happy woofer

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    That's where my head is going too...
     
  10. cskippy

    cskippy Creamy warmpoo

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    Fuck man...not right now...just spent Yggy monies.
     
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  11. LetMeBeFrank

    LetMeBeFrank Won't tell anyone my name is actually Francis

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    I speculate that the currently shipping units have the upgrade in them, at the current price, and in 12 hours Jason announces an upgrade including price jump. Probably not much, maybe $100-$200 which is why they arent too worried about shipping upgraded units at the old price for the next 12 hours. Again, purely speculation.
     
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  12. cskippy

    cskippy Creamy warmpoo

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    That, would be the most logical thing. Fingers crossed.
     
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  13. rtaylor76

    rtaylor76 Can't wipe his tag

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    Something tells me there was a schiit ton of Fullas sold during the holidays. And with it brings the mislead with stars in their eyes.

    A necessary evil product though.
     
  14. AllanMarcus

    AllanMarcus Friend

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    So, what happened? Here we are a day later from the infamous 12 hour post.
     
  15. cskippy

    cskippy Creamy warmpoo

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    Nope, Post#724 was made 6 hours ago.
     
  16. LetMeBeFrank

    LetMeBeFrank Won't tell anyone my name is actually Francis

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    Mike mentioned in his post on ad-Fi that the Yggy could include a gadget in the future, so maybe that is the announcement?

     
  17. Xecuter

    Xecuter Brush and floss your amp twice a day

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    Praying for a revamp upgrade board that allows for balanced output into 600ohm amp... I'll buy a yggy so fast...
     
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  18. Kattefjaes

    Kattefjaes Mostly Harmless

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    That's very patronising. They have been far from perfect.

    The Fulla 2 did have some issues. An initial batch had a hardware issue which stopped it working on mobile devices for some reason*. It took me ages to get people to stop assuming that I had an Android device that didn't talk UAC (despite most of them doing so, and me specifying ones which do- Nexus and Pixel-class devices working fine with other USB DACs). It wasn't until I pointed out that it also didn't work on a current-gen iPad that people took it seriously. Luckily Jason is a smart cookie, tracking the issue down fairly quickly.

    Worse yet, a bunch of Fulla-2 were slightly mis-assembled, and you couldn't get micro-USB in/out without mangling the connector. Again, talking about this lead to attempts to blame the type of cable used, hilariously. The fix for this turned out to be to unscrew the case, and re-align the metal parts with a micro-USB connector inserted, and re-tighten the screws. An easy fix, but maybe not obvious.

    Anyway, if you dodged a bullet with the first batch, and got a properly assembled unit (or knew how to do the easy 30 second fix yourself), Fulla 2 turned out to be exceptionally hard to beat at the price. It drives headphones pretty well for a 500mA device, and the in/out options make it way more useful than you'd expect. However, it has been the most troublesome Schiit purchase to date, for some.

    It doesn't mean that I don't recommend it to people looking to inexpensively upgrade the sound from their laptop, mind. Nothing at that price comes close.

    (Upgrading my Gumby to Gen 5 was a lot less hassle. Bloody brilliant bit of kit for the money, that.)



    *Something to do with mis-reporting power needed from the host, as I recall.
     
    Last edited: Jan 16, 2018
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  19. rtaylor76

    rtaylor76 Can't wipe his tag

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    You mean patronizing?

    I am sorry if it came out that way. I was unaware of the mulitude of issues with the Fulla 2. I was only going by Mike's comments of dealing with difficult customers. Sounds like they are very aware of customer's sentiments at the moment. That does sound like a bit of a nightmare. It is always funny to me that the lower cost the item, the more demanding the customers are.

    And my necessary evil comment was about the Fulla 2 product in general in it being the low cost entry level product for Schiit. It is the product to get people in the door to your other products. It is the free "crack" if you will. And 500ma is nothing to scoff at. It is about half power of the O2, and that is all most people need. It is an incredible value for a DAC with AK4490 and that kind of clean Schiit power all while running off of USB. I don't have one, but I bet it is far and above most laptop outputs.
     
  20. Kattefjaes

    Kattefjaes Mostly Harmless

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    No.

    Incidentally, 500mA to power the entire thing*, DAC and amp, is piss-all. The fact that it manages to output very close to that and drive stubborn dynamics reasonably well is testament to careful design.


    *Which is all it's allowed to draw, as per spec.
     
    Last edited: Jan 16, 2018
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