Since a few members wrote to me a PM asking about my return experience with schiit-europe.com I thought I'd write something public as a feedback for those who, like me, will have their doubts before an important purchase. First of all, I read a lot about the schiit multibit dacs and being in search of a dac of about that price I chose the Gungnir Multibit. I had never heard a schiit product so I had my doubts. I contacted my national distributor and he was, so to speak, a little reticent about return policy despite my precise questions, he kept on saying over and over that I would have not returned the dac once I had listened to it since it was very good. Well... since it was not clear about his return policy I gave up. I know what law prescribes and guarantees, but trust me, take nothing for granted, I've my fair share of bad experiences. A fellow sbaf member suggested I tried schiit europe. So I contacted them. They have been nothing but kind and available before my purchase and answered all my questions. So I ordered a schiit Gungnir Multibit, a vali2 and a pysst usb cable. I've written about my experience with the Gungnir Multibit. Long story short it was not the sound I was looking for. (More info here: http://www.superbestaudiofriends.or...ngnir Multibit-so-far-not-impressed-why.1495/) As for the vali2 I thought it could improve my modest headphone desktop setup but in the end I found it no better than the old audio GD I have. Not a bad amp at all but only a sidegrade for my taste. So after a few days of tests I wrote them that I wanted to return the Gungnir Multibit and the vali2, holding only the usb cable which I thought it was ridiculously good for the price asked. I shut down the vali2 and as it cooled down I heard some cracking noise. I thought it was just the metal of the case that was readjusting with temperature dropping. Then after a while I noticed that the top of the tube had become opaque. A Further inspection revealed that the tube had cracked at the base and was very likely to break apart if I pulled it for extraction in order to repack the amp. I contacted shiit europe and asked for instruction. They told to extract the tube if possible with no harm and so I did but the tube went in pieces as I pulled. I was stupid enough to throw in the trash can what remained of the tube, preventing them to inspect the tube. After a few mails with Melinda (she handled my order from the beginning to the end), though I was convinced that it was a factory defect of the tube, I was willing to pay for the damage if only for the fact that I didn't include the tube in shipping back the amp. I only sent some pictures via mail. I was warned before buying that the refund process could take up to 14 days. Well, in the end in less than 10 days my refund arrived and no money has been held apart from the 20 euros for the cable. The shipping cost was refunded too! In the end I paid only for what I decided to retain and for the return shipping (I was asked to ship with insurance and in a double box to preserve the original package). All I can say is that despite the fact that schiit sound is not my cup of tea, schiit-europe.com (sonority audio) service has been top-notch from top to bottom. Maybe you'll say it is normal... well I've dealt with a few audio distributors and online shops every now and then in the last years because of this hobby and others. I've always hoped for the best and prepared to the worst, I'm not used to transaction to go so smoothly Highly recommended shop for european fellow members. Many thanks to Melinda for the helpful and kind support.