When Audio Reviews Face Legal Threats: dCS vs. GoldenOne

Thanks for the updates, @netforce!

I personally think dCS's new statement could be clearer -- as the shift in tone from previous communications makes it seem like different people wrote them lol. It's still encouraging to hear that David and dCS acknowledged their communication missteps and ended the lawsuit.

 

What a clusterf*ck. Case study on how to be the worst PR rep in history.

Start by harassing your company's critics, then ignore your boss's instruction to apologize, then further harass the critics by misrepresenting your company's legal intention, then when your secret bullying goes viral keep lying so when your boss issues a public statement he is on the wrong side and then looks like an ass when someone sets the record straight.

Yeah, I'd say you're fired.

On that note, it seems like the dCS VP of Marketing just really, really hated Cameron.

 

Yeah... we will not know why the ex-emp had that stick up his ass regarding GS but damn he did, until the last moment, try to get his way.

Wish i had been a fly to actually listen how that meeting went.

In the end its up to @GoldenOne to accept, or not, the apologies but dCS wont come out of this unscathed.


PS: i bet 100% that employee had a bertok, or another piece of gear, that @GoldenOne didnt like. We seen some people show their cray-cray when the gear they spent a bunch of money on has been crapped on by reviews or impressions.

 

I wonder how many iterations there are going to be?

 

The apparent, expected silence at hf about this is still deafening and hilarious, notwithstanding it's predictability.

 

Should have hired you!

 

They could have done it the Chinese way: blaming the contract workers.

 

Except it's not an optics thing, that is what happened.

His looking bad was unavoidable. After headphones.com discredited David's first public statement he looked clueless.

The purpose of the second public statement was to hold up a head for the crowd and while clumsy I thought it seemed well enough, assuming Cameron thinks it was.

 

I agree, it doesn't read like an excuse to me, and after the initial post that went over like a lead balloon cause we all knew it was full of lies, I think this level of transparency was sort of warranted to clear the air.

that said, the entire handling of the situation was a total cluster, it doesn't look good that one shitty VP was able to do all this under his nose and almost torpedo the company. But at least once he realized the truth he didn't hesitate to fix the situation, just apologized multiple times, fired the offending party and is working to move forward. I appreciate that

 

Never paid any mind to DCS, but I think the damage is already done - the apology seems very boiler plate but at least they said something. Going back to DGAF land heh.

 

Totally get we're you're coming from and in 99.9% of situations it's the right call.

 

I can get that maybe SBAF or even HF wouldn't be their clientelle - but look at what's happening with guys like GamersNexus and Newegg or Asus. Maybe I am jumping the shark but "youtooberz" are starting to push back on the manufacturers to call out bad behavior and the little people are starting to get more vocal and supportive for a change. It's probably a good thing.

 

Yeah I may just be cynical but I often read this sort of thing and just interpret it as the lizard cutting off its own tail, but if GS and co are content with the resolution then all is well I suppose. dCs was/is always extremely out of my price range anyways, so not like I was ever going to be part of their customer base.

 

Mea culpa. I forgot that subforum even existed.‍

 

The only intention was to point the equal ineptitude in understanding of their customer base. Everything else is your input

 

And probably more relevant the "new media" internet situation where information and authority is not narrowly limited by a handful of gatekeepers. Whoever this dCS employee was, he was ignorant on both the technical and media side of things.

I worry however about the extent GoldenSound and others rely on (monopolistic) Youtube to get the truth out. That's going to bite them in the ass sooner or later.