Yeah definitely send us a message - we'd be happy to help you to make sure you're happy with the headphone. What is happening here is that the screws are countersunk and ziricote is a very dense wood, we fit the screws in and sometimes the countersink shows around the screw due to having to keep a safe distance from the opening without splitting the wood, as ziricote is very brittle and fragile when working with it. We can send you new plates or install them for you. Also happy to send an earpad. Ofcourse this can be done in direct message with us and thanks for trying the aeolus out! If you like them now you'll really love them after they are burned in.