i know spotify's quality, but yeah i suspect it's some fundamental problem with the cary app setting which i use to play spotify. the sales guy is a volunteer i think. telling me shit without checking his facts. he says the Cary AIOS amp/dac is a 30w class D. I gave him the most ridiculous look but fall short of calling him out since i don't know whether low wattage class D makes sense at all. website says the cary's is a 75w A/B btw. nothing wrong with the listening or speakers' position. you know your words hold weight for me so if i can find that here in Singapore, I'm getting it. heck, I've never heard of graham audio before you suggested it. i've always dismissed those old looking speakers brand like tannoy and would have easily dismiss graham as well.