Yup. Feigned indignation that evolves into twisted self righteousness. Not just in Singapore. I've seen Taiwanese and Hong Kongers employ this technique as well. It's a form of skull-fucking. Take it public, yell, scream, try to shame perceived offender into public apology or 30% discount to make up for the injury. I had a ex-employee (Chinese to came to the States later in life) pull off this kind of crap for perceived bad customer service during Microsoft support calls. Had to pull him aside and tell him what we was doing was not acceptable and likely to put our account on a shitlist at Microsoft. It's bullshit. Jason should go tell him to fuck himself.